We do not offer a sale or return policy, however in the event that you need to return products to us for any reason the following procedures should help to ensure that we handle your request efficiently.
Goods that have been held by you for longer than a period of six months from the date of invoice cannot be considered for return and credit.
We require the following details in order to process the paperwork: Item stock code, finish, quantity returned, relevant invoice number and reason for return.
Completed returns form must be returned to relevant department at ZOO Hardware Ltd before goods are returned.
Our returns department will authorise by return conformation that we can / cannot accept back for credit and confirm re-stocking charges.
Goods to be returned to ZOO Hardware Ltd by customer at their cost and include relevant paperwork. Any returns arriving back for credit without pre-authorisation will be refused.
Goods recieved back in anything other than resalable condition, may result in a request for credit being refused.
With the exeption of faulty or damaged goods, all goods returned will be subject to a 20% re-stocking charge with a minimum £10 charge being applicable.
If items are recieved damaged or faulty, no charge will be made and will be uplifted by ZOO Hardware Ltd.
If after our inspection a product is found to be defective due to a manufacturing fault, we will issue a credit or a free of charge replacement.
Shortages must be notified wiithin 7 days of reciept of goods.
Notification outside the 7 day period will void any claim.